Refund Policy
🛡️ 30-Day Finish-Strong Guarantee
We're confident KangaFeet will end your 'cement feet' for good. If you don't finish your shifts noticeably more comfortable within 30 days of delivery, we'll refund every cent. No questions asked.
🔄 What Can Be Returned
- Worn KangaFeet returns are accepted within 30 days of delivery as part of our Finish-Strong Guarantee. Even if you've used them through real shifts. That's the whole point: you can only know if they work by wearing them.
- Unworn, unopened pairs in original packaging can be returned within 30 days of delivery.
- Damaged, faulty, or incorrect items. We'll sort it out at no extra cost.
📦 Return Shipping
- Return shipping is at the customer's expense for standard guarantee returns. We recommend an Australia Post trackable method. We can't refund items lost in transit.
- For damaged, faulty, or incorrect items, we'll cover return shipping.
📬 How to Start a Return
- Email us at support@kangafeet.com with your order number and reason for return.
- We'll reply within 1 to 2 business days with a Return Authorisation Number and shipping instructions.
- Ship the item back with your RAN on the package. Send us the tracking number once shipped.
- Once received and inspected, your refund will be processed within 5 to 10 business days to your original payment method.
Australian Consumer Law
This policy is in addition to your rights under Australian Consumer Law (and equivalent New Zealand consumer law). Including refund or replacement rights for faulty products. Our 30-Day Finish-Strong Guarantee is more generous than what the law requires.
💬 Need Help?
Our podiatrist-led support team replies within 24 hours. Just email support@kangafeet.com.